HP 4100TN, New Jetdirect card, still won't print

**KevB1955** · 08-17-2007, 10:21 AM

The original problem was not only wouldn't it print documents, it wouldn't print the EIO page, just the Configuration page. Popped in a new card and now it will print the EIO page but it still won't print documents. This printer is on a network, there is a Canon on there too that prints fine, only the HP is giving me a problem. I tried rebooting the server to reset the network, and I tried a "cold reset", still nothing. Any ideas? Thanks

**Manuals** · 08-17-2007, 11:08 AM

It might help if you mentioned what model Jet Direct card it is. If its the 615N, then you've really got problems as that card is on a product recall from HP.

Paul@justmanuals.com

**KevB1955** · 08-17-2007, 11:39 AM

Thanks for the reply paul, no, it's not a 615 it is a 610N. All the numbers are the same as the one being replaced. We've had this printer since 2004 and this is the first major problem.

**ptjeff1** · 08-17-2007, 04:40 PM

If the EIO page won't print with the JetDircect card in the printer, then the printer isn't recognizing the card and it is probably bad.
The card that does print an EIO page will need to be set up with an IP and subnet mask, then the driver needs to have a port printing to that IP.

**MichaelTech** · 08-17-2007, 05:00 PM

Hey now, if you have WebJet Admin, you can upload the firmware for this card. If still a problem, the card is shot.

**redcow** · 08-18-2007, 01:09 AM

When the cable is plugged into the JD is the green lite on?
The green lite on the JD card.

**KevB1955** · 08-20-2007, 09:50 AM

Thank you for the feed back. First, the old card wouldn't print the EIO page, the new one does. Second, I'm not familiar with WEbJet Admin, so I don't think I have it. Finanlly, should I just delete the printer fron "printers & faxes", and re-add it?. Oh, the green light(s) are not on, but I never noticed them "on" on the old card. learning something new every day.

**redcow** · 08-21-2007, 09:16 AM

No light, no host.

Bad cable, bad wall jack, bad jetdirect, patch panel not strapped correctly,

Take the canon and plug it into the cable that you are using for the HP.
Print to it. If it works the JD is bad.

**KevB1955** · 08-23-2007, 10:40 AM

I kept playing with the connections at the router and suddenly I got the printer's port lit, and the little green lights are on at the jet card. I Pinged the printer and it is still not found. I tried to print the EIO page to see if the ip had changed and now it won't print the EIO page any more. What happened?