Check to see if the pully-arm that is attached to the hood that you open up to reveal the toner cartridge isn't disconnected. if its disconnected, the little motor driver that spins the toner cartridge will not release from the toner cartridge making it difficult, if not impossible to pull the cartridge from your printer. Sometimes the pully-arm will break, or somehow become loose from the tray hood. Just find the pully arm, pull up on it and it will release the cartridge. Pretty simple.

Im working on a Canon ImageCLASS MF4150 today. Its toner cartridge was stuck because of this pully-arm. The pully arm is automatically in down position, engaging the toner driver into the toner cartridge. All I did was grab some needle nose pliers, pull the arm out of the slot, and reattached it to the cartridge bay hood with a screw. Wallah, done! now no paper jams either because the motor successfully engages the toner cartridge every time with the tray hood reconnected to the pully arm.

many paper jam errors, as well as paper jams are a result of the motor not spinning the toner cartridge properly. check the pully arm. I've included some pictures so you know what I'm talking about.


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