hp-4600 jet directs

[Knightdon]

Wondering if anyone in service industry has run into jetdirect problems? We have replaced 8 in the last month. Problems range from stuck in intializing, calibration mode. to just putting up *******.
Hp site show no service notes. Any suggestions.

Thanks,
Knightdon

[ptjeff1]

What model JetDirect? What's the part number on it? There are some counterfeit JetDirects out their that are not very reliable. I would assume that the 8 were not replaced in the same printer. Are they dead as soon as you install them or do the die after a period of time?

[Knightdon]

They are the 615 jet directs. Customers are calling in with the problem. Only one was under HP warranty. All different companies,different enviroments nothing similar that can be traced to a common problem other than the card itself.

[ptjeff1]

Strange, you might consider replacing with a different model JetDirect, maybe a 600N or 610N -- J3113A or J4169A. These are a lot less expensive than the 620N's. I've never tried one of these cards in a 4600 but there usually is no problem with backwards compatiblity.

[Brian]

We've been having quite a lot of problems with 615s too, 600s and 610s seem to work for years but loads of 615s are dropping out.