Search:

No. The part of the pickup assembly that fails is isolated from the part of tray 2 that feeds paper from tray 3 up into the main part of the printer. Glad you got your working, good job!

Turn the printer around backwords, if there is a dust cover on the back of the paper tray, remove it so you can see thru the back (might need a flashlight to see). While it is printing, watch thru...

I agree with Al. Take a roller from a machine that is working and try it in the jamming machines.

No, if it comes up to ready that won't be your problem. Any chance you didn't get the pickup roller on all the way and instead of turning it is just spinning freely on the shaft? That's about the...

Does it power up directly to a jam? If so, I've only run into that once and it happened after a tech had done some unknown work on it. He had knocked the spring off of the piece with the red arrow in...

The HP 4250's and 4350's have a similar issue. If you have a can of canned air with the 4" long super skinny attachment that you jam into the nozzle, you can aim the nozzle down into the sensors and...

Maybe that's their new style? I couldn't find a good picture of the actual trays in the manual to see any good details, but I would think it's extremely unlikely that that assembly would go bad in...

That's weird that the manual would suggest that. The lift mechanisms have absolutely nothing to do with paper size detection.

The first thing you should check is that the default paper size is set...

I have an explanation, tho I'm not sure that it is correct. I've had that issue with 3600/3800 models twice in the past. The first time I was able to swap cartridges and the problem went away. The...

No. The gear that drives the sep roller that is inside the paper cassette tray. If you take the tray all the way out of the printer there is a gear on the side of it. When you spin that gear the sep...

Is there anything abnormal with the paper that is in the printer when it jams? Such as two pieces stuck together (but not perfectly) so that they overlap and make it seem as if a piece longer than...

If you print a configuration page from the information menu, what size paper is listed at the bottom right for tray 2?

First thing I would do if that has the correct size listed is run a 10 page...

Unfortunately I've been seeing it about every other week this summer. First thing you want to check is if the carousel is properly aligned. If the carousel is still in alignment, the solenoid on the...

The problem with that is tray 1 runs at about half speed of tray 2, so if the problem is only intermittent at full speed, it isn't really ruling out the tray 2 solenoid even if it prints 50 duplexed...

Is it getting a 13.12.00 error?

I've only run into duplexing errors at one particular customer, but we saw it 9-10 times at each of their locations across the state. Every one of them was in a...

One of the sensors has to be stuck. Have you taken the fuser out of the printer and examined it closely? If nothing is obvious, look for the sensor on the fuser and with the fuser lying flat like it...

Did ya get it working?

Yes. I think you can actually see the broken piece if you remove two screw on a metal piece a little below the main drive assembly and pull it back an inch or two, but if you don't know what it's...

Right side slide lever is probably what you need. Those have a piece of plastic that breaks off that prevents the mechanism from opening the shutters. You should replace the cart locks too while you...

If the fuser is causing the indentation on the printouts, there usually will either be something stuck to one of the rollers or a tear or chunk missing from the fuser rollers. Line up the paper and...

Does it come straight to a jam error when you power the machine on, or doe it come to ready and then jam when you try to print? If it comes to ready, you probably have a bad pickup assby.

The...

That's pretty typical. Why read the display when you can just press the button and get a page to come out. Unless customers have an optional tray with different type paper loaded, I always set the...

Likely two seperate issues. The vibration/noise typically occurs after the fuser is replaced. There are four gears behind the fuser that should be replaced when the fuser is replaced, failure to do...

You can't always tell by feeling the rubber whether it's good or not. I've seen many that looked brand new but still jammed like that. From the way you describe the jam, it pretty much has to be the...

I think I'm about stumped. Have you tried printing the job from the manual feed instead of tray 2?