Tech Tip: False 50.2 error on LaserJet CP3505, only on envelopes
Hey techs, this is a strange issue that is just getting known, wanted you to be aware ...
The new Color LaserJet CP3505 (similar to the Color LaserJet 3000, 3600, 3800 series) has a firmware bug which can trigger a False "50.2 Fuser Error" when printing envelopes...
If a user gets a steady "50.2 Fuser Error" when trying to print envelopes from the MP tray (envelopes only, not regular paper) -- you should upgrade to the latest firmware ... replacing the fuser will not help :-)