2600N not printing envelopes

[Lance]

My 2600N does not print envelopes but instead prints the information on a piece of paper that is ejected with the envelope. HP support is not being helpful asking questions like is the printer turned on, I guess if it is turned of it prints from the wrong tray.:confused: I have followed the instructions exactly several times. Does anyone know how to get the printer to work with envelopes?

Thanks,
Lance

[Manuals]

What applications are you printing from? Are the envelopes within the paper spec?
Load a single envelope into Tray 1 or up to ten envelopes in Tray 2.
● Do not load more than ten envelopes into Tray 2.
● The weight of the envelope paper should not exceed 90 g/m2 (24 lb).
● Make sure that envelopes are not damaged and are not stuck together.
● Never use envelopes that have clasps, snaps, windows, coated linings, self-stick
adhesives, or other synthetic material

Paul@justmanuals.com

[Lance]

The program is Microsoft Word and the envelopes are standard. In fact it is the same combination that worked with the last HP printer.