4050tn 55.a error code

[steveg]

Hi, Just recieved your 4050tn shipment. Plugged in and received no error codes. Then installed the toner cartridge and immediate got a persistent 55.a error code alternating with "press go to continue". A power cycle didn't help, nor did removing and reinstalling the toner cartridge. Help?

Thanks,
Steve

[ptjeff1]

Steve,

We'll need to troubleshoot over the phone. I just tried calling, I'll also email.

Jeff

[ptjeff1]

...also make sure you don't have the printer plugged in to a UPS.