HP 1100A Scanner Problem

[zzbobzz]

I've tried the most recent drivers from the website, including the scanner upgrade utility and the 1100A updates, but the scanner is not recognized. Printing and copying work fine. I tried the original disk with files from 2000, but the printer would not even print, so I reinstalled the most recent HP drivers. When I open the toolbox and attempt scanner calibration, I get a problem communicating with the scanner message. Any ideas?

Thanks,

Bob

[redcow]

Have you tried reseating the scanner?

[zzbobzz]

Installing the OCR software from the HP factory disk, not from HP's website, and selecting Bi-Directional only in the BIOS.

[redcow]

I didn't realize that it was a test!

[JJprinter]

Could be an IP problem
Install the scanner first then the printer
The scanners sometimes only come with default IP address as the number 7
The printer can use two IP addresses 7 and any other that is free
Seen it before and reinstalled scanner first
and it worked.
Good luck