safetyboy
06-28-2005, 03:52 AM
I recently purchased a Laserjet 4000 Maintenance Kit for a customer of mine who was having issues with image quality and pickup.
I bought part # C7852A - this is an Australian 240v kit.
The week before, I had done a maintenance kit for another customer with a 4000 series printer with no problems.
I ran into trouble at step 2-4 in the instructions - removing the old transfer roller.
The instructions say "Using a flat blade screwdriver, pry the right end of the metal shaft out of place, then the left end".
When I tried to do this, I heard a snap and a piece of plastic flew off.
It appeared to be something which held the white section down so the spring didn't force it out of place. I called HP, and as they don't have Bench service for the 4000 series, I had to have a technician come out to replace the Transfer Roller Holder.
When he came out, I showed him the instructions and what had happened to find out what went wrong.
He told me that there are two types of 4000 Transfer Roller Holders, one with a captive holder on the right hand side, and one without.
With the captive holder, you have to pry the left hand side out, then slide the rod out of the right hand side holder.
This was immediately clear to me after it was repaired. I went back to my other client, and sure enough they had the other type of transfer roller holder.
I have contacted HP in an attempt to not have the service call charged due to the fact that the instructions are incorrect, but so far have come up with completely unhelpful people. The last person told me that a maintenance kit should only be installed by a HP tech, and I should have had the printer (8 years old) under a Carepack that allowed for this - despite the fact that the Maintenance Kits are sold on the HP site as a consumer part.
What I want to know is if anyone else has come across this problem with the maintenance kit, has anyone else broken a printer following the instructions, is this a known thing to look out for. If it is common, I can't believe HP haven't issue an addendum to the maintenance kit to warn people of this issue.
Thanks in advance
C
I bought part # C7852A - this is an Australian 240v kit.
The week before, I had done a maintenance kit for another customer with a 4000 series printer with no problems.
I ran into trouble at step 2-4 in the instructions - removing the old transfer roller.
The instructions say "Using a flat blade screwdriver, pry the right end of the metal shaft out of place, then the left end".
When I tried to do this, I heard a snap and a piece of plastic flew off.
It appeared to be something which held the white section down so the spring didn't force it out of place. I called HP, and as they don't have Bench service for the 4000 series, I had to have a technician come out to replace the Transfer Roller Holder.
When he came out, I showed him the instructions and what had happened to find out what went wrong.
He told me that there are two types of 4000 Transfer Roller Holders, one with a captive holder on the right hand side, and one without.
With the captive holder, you have to pry the left hand side out, then slide the rod out of the right hand side holder.
This was immediately clear to me after it was repaired. I went back to my other client, and sure enough they had the other type of transfer roller holder.
I have contacted HP in an attempt to not have the service call charged due to the fact that the instructions are incorrect, but so far have come up with completely unhelpful people. The last person told me that a maintenance kit should only be installed by a HP tech, and I should have had the printer (8 years old) under a Carepack that allowed for this - despite the fact that the Maintenance Kits are sold on the HP site as a consumer part.
What I want to know is if anyone else has come across this problem with the maintenance kit, has anyone else broken a printer following the instructions, is this a known thing to look out for. If it is common, I can't believe HP haven't issue an addendum to the maintenance kit to warn people of this issue.
Thanks in advance
C