Clj 4700 13.20.00

[yark182]

A clj4700 with a 13.20.00 paper path jam how do you clear this. No paper any where in the path.

[ridered74]

One of the sensors has to be stuck. Have you taken the fuser out of the printer and examined it closely? If nothing is obvious, look for the sensor on the fuser and with the fuser lying flat like it would when it's in the printer, push it with your finger and make sure it moves freely and returns to the correct position. If there's nothing there, the next place to look would be the pickup assembly. Open the front door all the way and take out the bottom two toner cartridges. With them out you should be able to look down and see any paper if it is stuck.


If you don't find anything, first step would be replace the fuser, second would be replace the pickup assembly. Or vice versa.