Resetting ITB counter on an HP 4730

[ImageNet_Tech]

I have been working on an HP 4730mfp, I have replaced the ITB twice already and the message to "replace transfer kit" does not disappear, nor does the counter reset. I have called HP tech support and with no luck the issue still remains. Any tips or advice on how to reset the counter? Any further questions, or info needed please feel free to let me know.

Thanks in advanced.

[cs_steve]

There is a fusable link in these ITB's which is supposed to cause a reset of the counter.

2 things, if these are "remanufactured" you should probably switch vendors, they probably aren't changing the fusable link which means the ITB counter will never reset....

Also, make sure the power is off on the machine when you are installing this ITB, otherwise the fusable link will burn out right away and the counter will not be properly reset ...