Some Excel cannot being print out from any laserjet but can be print out from MFP

[benyong82]

Dear all,

I m a very junior to laserJet printer.

Now i m working in an industry environment so i had a problem when the users try to print an excel file sometimes.
What i tested:
1) Using Xerox DCC4100 print excel file OK.
2) Using HP Laser Jet 2420 or 3015 could not print that particular file.

Printer setting?
Not sure ..

Please advice on what additional info you need to know.
Thanks.