Color laserjet 9500 printer

[natlagati@yahoo.com]

DEAR SIR,

1. WE HAVE ONE HP COLOR LASERJET 9500 PRINTER.
WITH PRODUCT NUMBER: C8546A
THE PROBLEM IS A VERTICAL SHADOW ON THE PRINTOUT.
(PLS FIND THE ATTACHED PICTURE FOR MORE DETIALS.

2. WE HAVE REPLACE:

(a) ITB CLEANER ***'Y

(b) CATCH TRAY

(c) CATRIDGES

BUT STILL THE PROBLEM IS THERE
PLS HELP US SOLVE THIS PROBLEM.

[cs_steve]

Not sure what you mean by "ITB Cleaner Assembly" ... have you replaced the entire Image Transfer Belt?

[redcow]

Looks like the ITB cleaning blade may not be completely latched.
From the PQ defects guide:

1. Open the front left door
2. Remove the toner collection bottle without moving the handle. If the blade is not latched properly, it will fall slightly when the bottle is removed. Check for this movment to determine if the blade was latched correctly.
3. Lower the blade, remove and reinstall it.
4. To correctly latch the blade in place, lift the blade up with your right hand and then push it to the right with your left hand.
a. the blade should click when it is installed
b. the blue handle on the blade will be parallel with the blue print cartridge handles
c. the toner collection bottle will fit over the blade's blue handle without holding the blade in place
5. Reinstall the toner collection bottle and shut the front door.
6. Print the PQ Troubleshooting pages to verify the fix. It may take several pages to clean the ITB before the images printed are clean.

[Compman55]

I am also not seeing any yellow on your printout. Is this deliberate?

[natlagati@yahoo.com]

not sure what you mean by "itb cleaner assembly" ... Have you replaced the entire image transfer belt?


yes i have replace entire image tranfer belt.

[natlagati@yahoo.com]

i am also not seeing any yellow on your printout. Is this deliberate?

thanks for reminding me compman55.

Yellow stop printing while testing the printer.
But yellow is still full in the catrigde.
Any help?

[Compman55]

I honestly am not sure. I was thinking the problem with the yellow not printing may also be the problem with your shadowing.

[MichaelTech]

Color printing is expensive. You have an expensive printer. Spend the money for good consumables! Trying to get by on the cheap will just get you that.

[natlagati@yahoo.com]

Looks like the ITB cleaning blade may not be completely latched.
From the PQ defects guide:

1. Open the front left door
2. Remove the toner collection bottle without moving the handle. If the blade is not latched properly, it will fall slightly when the bottle is removed. Check for this movment to determine if the blade was latched correctly.
3. Lower the blade, remove and reinstall it.
4. To correctly latch the blade in place, lift the blade up with your right hand and then push it to the right with your left hand.
a. the blade should click when it is installed
b. the blue handle on the blade will be parallel with the blue print cartridge handles
c. the toner collection bottle will fit over the blade's blue handle without holding the blade in place
5. Reinstall the toner collection bottle and shut the front door.
6. Print the PQ Troubleshooting pages to verify the fix. It may take several pages to clean the ITB before the images printed are clean.

Thank you redcow,that is exactly the problem.this time it works perfect.
thanks

[natlagati@yahoo.com]

Thank you all who contributed to this discussions.It is now successfuly working and I'm
glad about that.Thank you very much.