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View Full Version : Oki C5650 and gloss paper - bad mix!



0netrack
09-24-2010, 04:48 AM
Hi all,

I've recently purchased an Oki C5650 printer. I'd received a sample print out from a company and was really impressed with the quality, I need a printer to print small round stickers on gloss paper for products I sell online.

I started using the printer fully yesterday, by printing around 4 sheets of glossy labels. The paper I use is from AA Labels, the high gloss circular white peelable, 35 labels per page (suitable for laser printers and copiers).

The first page came out fine, but the second page was ok at the top, but soon after this the print was literally falling off the page - some areas of the page were blank, and there was fibrous material in clumps around the page. Other areas that had printed were powdery, and could be rubbed off. I printed another page, and the problem was even worse, the same as before, but now spots of black ink everywhere, and on the back of the paper, long stripes of matted, fibrous black ink.

I took this as a sign to stop printing, and left it for a few minutes, then printed a demo page on normal a4 matt paper to see if the problem was continuing - again, thick black stripes on the back of the paper, and black spots on the front.

I printed a few more demo pages and the problem continued, so I left it overnight.

This morning I rang Oki tech support - they told me that glossy paper was not good with laser printers, as the effect of the reflective paper is to heat up the fuser and stop it working. Apparently I can use it occasionally, but not continuously. He advised me how to clean the fuser and check for any remnants on the drums, and print out some demo pages to clear it. I've now printed out several demo pages and blank pages, but there is still a small amount of blank ink coming out, I'm hoping it will clear up as I continue to use it.

I'm a bit annoyed, as I have fairly large stocks of this glossy paper, and don't really want to buy new matt paper, but I also can't really just print a single page 'every now and then'. There are no warnings online or in the manual about Oki printers with glossy paper, and there is even a glossy setting on the paper settings menu. I had been using an HP 2600n (which never had this problem), and I thought I'd purchased a really good quality printer that would be a lot more flexible as well as giving top quality, but apparently not...

There's not much I can do about this now, unless anyone thinks that the paper I'm using is not really suitable for lasers and copiers as it states (it says high gloss but it really isn't, I'd probably call it 'medium gloss') and there is a better alternative, but I suppose I just want this to serve as a warning for anyone who is considering buying this model of printer to use predominantly with gloss paper.

Any advice would be much appreciated!

Dan

zedhakim
10-06-2010, 11:57 PM
i hope there is any comment for this


Zed Hakim
laserjet cartridge (http://www.z3dh4kim.com/laserjet-cartridge)

0netrack
12-03-2010, 06:08 AM
OK, so I had finally accepted that the printed was not going to accept gloss paper. Even when I left it for 30 minutes, or 45 minutes, the second sheet I tried to print out would spread toner far and wide, and I would need to put a good 20-30 sheets through the printer to clean up the mess.

I had an OKI engineer come out to me today regarding something completely different (I'd had issues with the manual feeder not picking up, but this is now resolved). I happened to mention this other issue to him, and told him what OKI tech support had said, but he thought he had a solution...

You'll note below that I referred to the 'glossy' setting in the printer weight preferences. I'd been using this religiously, assuming that this would be the setting required to manage the heat etc - this was where I was going wrong. The glossy setting results in a high level of heat, exactly the opposite of what I want, as it seems to either melt the glossy lacquer on my paper, or get the fuser too hot to function correctly.

The setting I in fact needed was 'Labels 1' (it was glossy labels that I was printing out). Apparently glossy is a very hot setting, while labels is much cooler. In general, the rule is that the thicker the paper weight setting, the hotter the fuser is to allow for this. For the other settings, Labels 1 and Labels 2 are both cooler, as is transparent, while glossy is hot. So if anyone has any problems along these lines, try a cooler setting...

The engineer also set up the labels setting in the printer (even though it had been done in the printer preferences). All this done, we printed out some trial pages on gloss labels and...hey presto! I printed out several pages with no problems at all!

So now this is all resolved, I have to say that I'm really impressed with the OKI C5650, the quality is great (good enough for product packaging IMO) which is what attracted me in the first place, but I wish that the telephone tech support had been a bit more forthcoming with a potential solution to this! The onsite engineer support is great too, he'd actually brought a replacement part with him just in case, and they offered next day call outs (even though I live miles from anywhere). It's also comforting knowing that the extended warranty means that I can call them out for 3 more years.

LevAgency
12-22-2010, 08:54 AM
From my experience the only work around to Print on a Glossy Paper if you are Using a Laser Printer... (We Use Ricoh Color Aficio CL4000DN)

IS TO USE THE TRANSPARENCY SETTING UNDER THE PAPER TYPE..

You must change the setting on the printer, and on the PRINTER settings when you Click Print.

If you are still having trouble PRINTING on Glossy Paper with a Laser... 100