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View Full Version : HP LJ M4345 not able to scan to email


Kwalepe
11-18-2009, 05:15 AM
We have got HP LJ M4345 connected to the network and I have problem with scanning to some users emails but some it does goes through-I try to re-type the email addresses but some user cant scan to their emails
Please help?
Big Al
11-19-2009, 01:01 PM
Some more information would be good. Has this system ever worked? If so did something change. If the problem is in your HP All-In-One then try looking through the handbook to check the FAX properties and settings. Are some of the people you want to send a FAX to long distance numbers? There are forums on the Internet that just deal with FAX issues. Is there an error code?
What exactly does happen when you try to FAX to those customers?

Al
redcow
11-19-2009, 05:03 PM
Big A,

He isn't FAXing, he is SCANning to email.
It doesn't make sense that you can scan to some emails and not others.

Try reentering the SMTP Gateway.
Try another formatter.

You should definitely get your network people involved before the formatter swap.
Kwalepe
11-20-2009, 02:27 AM
Some more information would be good. Has this system ever worked? If so did something change. If the problem is in your HP All-In-One then try looking through the handbook to check the FAX properties and settings. Are some of the people you want to send a FAX to long distance numbers? There are forums on the Internet that just deal with FAX issues. Is there an error code?
What exactly does happen when you try to FAX to those customers?

AlThe faxing is fine,but scanning the documents to emails-the people experiencing this are still recieving emails but not from the all in one!
Big Al
11-20-2009, 09:24 AM
My bad, I misunderstood his question!

Al
redcow
11-20-2009, 05:46 PM
Your original post says "I have problem with scanning to some users emails but some it does goes through"

Question - Is that an accurate statement?

If it is, them something is terribly wrong, and I don't think that it's the printer.

If you can 'scan to PC' on one PC then you should be able to 'scan to PC' on all the PCs on the same network or any network as long as the e-mail address is correct.

Talk to the network people.