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View Full Version : HP 4500 - tray 2 dosen't pick up paper



DCO57
08-14-2009, 01:41 PM
Gentlemen,
Tray one works but tray 2 won't grab paper. The 3 cresent-moon rollers and the gray barrel roller look and feel fine. I even cleaned them.
I'm about to fake the sensors so I can see whats happening without the tray (but that takes awhile and is difficult), so I thought maybe someone has a idea before I start.
BTW, I use pencils, peices of wood, etc to defeat those sensors and they always slip, fall, etc....so I dread trying it.
Thanks,
DCO

cs_steve
08-15-2009, 09:31 AM
If it's been a while since that printer has had a roller kit, I would start by replacing the pickup rollers, feed rollers. Cleaning is not sufficient to restore life. Even though they feel fine, all it takes is slight wear to cause jams.