Maintenance agreement for HP P4015N

[syssolut]

I have a customer asking me for a proposal for 12 month maintenance agreement on an HP P4015N. I have no idea what this involves. Can anyone tell me or direct me to where I can find a list of items that need to be done on one of these printers? I want to make sure everything is covered.

[ptjeff1]

Keep in mind that due to the fast print speed you can print A LOT of pages in a short time with this printer. If the printer is under warranty usually only non-consumable items are covered. Which means the maintenance kit parts are consumables (fuser, transfer roller, feed rollers, pickup rollers). Also because the printer is so new the parts are generally only available new, and quite expensive.

[syssolut]

I have never created a maintenance agreement before. SO taking what you said into consideration, the maintenance agreement would cover consumables or non-consumables or both? What about cleanings, how often is a printer like thi9s need to vacuumed?

[cs_steve]

The parts that typically wear out on this machine are the maintenance kit parts ... http://www.printertechs.com/maintkits/ljP4015kit.php

If you're going to include replacing standard maintenance kit parts in your contract:
You need to get an idea of what kind of printing they're doing: how many pages-per-month they print, and the type of toner they use and the paper they print on (are they running thick cardstock, labels, envelopes)... then you can take a reasonable guess at how many maintenance kits you will be installing in that 12-month period, and charge them accordingly ...

As far as a vacuuming/cleaning schedule, I would only plan on doing that as needed (if they call you to report a problem) -- possibly every time you install a maintenance kit or less... in a reasonable situation, a monochrome printer almost never needs "cleanings" -- you would only need to vacuum the printer if they have a toner spill ... and hopefully if you're using decent quality toner cartridges that will not occur ...

A lot of maintenance contracts stipulate that the customer is required to buy their toner through you ... this extra income (not included in the maintenance contract price) ensures that your profit from this customer will not somehow exceed your expenses for that customer, and covers you in case something unexpected happens -- who knows what weird part might fail in the machine? Electronics, gear assemblies, etc.