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rfisher
02-14-2005, 04:50 PM
Hi, This printer has a page count of 731427. It had a maintenance kit installed 10,000 pages ago. It is starting to have jamming from tray 2 and 3. The event logs show a number of PAPER FEED 2. PAPER LATE JAM. I replaced the rollers in tray 2 even though they felt and looked fine. I suspect this is not going to fix the problem.

We use Office Depot 20# multipurpose (cheap) 8.5X11 paper out of both trays in great quantity. Is cheap paper more than likely the culprit here?

Thanks for any useful advice.

RFISHER

Brian
02-15-2005, 03:02 AM
Your problem could, indeed, be due to the quality of the paper.
The paper feed roller (RB1-6561) could also be a cause of your problem, it is located in the paper pick-up assembly and pretty hard to get at.

PaulM
03-16-2005, 05:10 PM
If you have another fuser that works, new or old, put it in and see if the late jams go away. I have had these jams happen days after installing a maintenance kit and found that the fuser roller had flat spots. I replaced it and no more late jams. This can also cause misdirected feeds.