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JohnCCS
04-22-2009, 11:54 AM
HP Laserjet 4350N

500-sheet optional lower cassette Q2440B installed

First jam, a small plastic cover for the roller that lifts the paper came off and jammed the tray. I snapped it back in and worked for a few days.

Second jam was the paper lift mechanism was too high and jammed teh tray. Pushed it back ina nd worked for several days.

User advised it continues to jam in one of these 2 ways.

No visible damaged pieces when inspected.

Do i need to replace the whole 500-sheet optional lower cassette unit or just the tray?

Thanks

cs_steve
04-22-2009, 03:02 PM
Have them pull Tray #2 out of Cassette# 2 and swap it into the optional Cassette...and put the optional tray into Cassette# 2.

If Tray 2 starts having jam problems, and Tray 3's problems go away, just replace the Tray itself ...
http://www.printertechs.com/trays/RM1-1088.php

Otherwise, if Tray 3 continues having paper jams, replace the entire cassette ...
http://www.printertechs.com/trays/Q2440B.php