HP 2200 DTN Prints randomly

[syssolut]

I have a printer an HP 2200DTN. It is on a network and was working fine. Then it started to act up where the printer would start up when you hit "OK" to print and it sounds like it is going to print but no paper feeds and no paper jams. The rollers on the exit where spinning but no sound comes from the trays.

SO I put all new feed rollers in and it still was doing the same thing. SO I moved it to another location and connected to a computer via a USB cable.

It started printing when I tired to print, and I thought it was all set.

I went back to it about 10 minutes later and it is started doing the same thing. When I try to print it spins up like it wants to print, but no sond comes from the trays. It almost seems like the trays anre not being activated to pull a sheet of paper, even thought the rest of the printer is running like it is going to print.

Any ideas??? I need to get this printing ASAP. Thanks

[prntrfxr]

1.) does it happen when you print from the control panel or only when printing from the pc?

If it only happens when connected to pc, try firmware upgrade, latest drivers (or downgrade if it was working before you changed them), update software programs you're printing from.

2.) If it happens with the control panel, does it do it all the time or only occasionally?

3.) Perform engine test. Same problem? check sensor flag/sensor in p/u asm, check solenoid, tray 2 gear and spring. Verify p/u roller in correctly. Lots of these problems happen after tech changes p/u roller. If its not installed correctly you will have jamming issues.

[syssolut]

Hi Prntrfxr. This started happening before I replaced the P/U rollers. It happens randomly. Sometimes it will work other times it won't. it almost seems as if you move the printer the right way it will work. Both from the control panel as well as the PC (have tried on different ones also). It never jams because it doesn't sound like the pickup rollers are even working on the trays. But when the printer happens to work, it works seemlessly. I was able to print out of all threee trays and off the control panel the test page prints on the duplexer.

I am not sure where all those sensors are that you listed.

[redcow]

Have you looked at the event log?

Do what Printrfixr says...engine test.

[syssolut]

I am not sure what an Engine test is and how it works? Can someone please explain?

Also where am I getting the logs from to look at.

Thanks

[prntrfxr]

sorry...incorrect assumption on my part.

Engine Test: This test bypasses the Formatter board (main board, brain of the printer) for troubleshooting purposes. It will print only lines down the page, but it will confirm the mechanical functionallity of the printer and the dc controller (controls motors, fans, sensors, etc...). In some printers you have to remove the formatter completely to perform this test as the formatter can still affect output. For this printer, you shouldnt have to.

Location of engine test button: Open the right side rear door (right, when facing front of the printer), where the parallel port is. On the metal gear frame, behind the network card slot directly above the grounding wire on the right side toward the rear of the printer is a little black button. Use something plastic to push it. Hold it for about 2 seconds or until it starts to print.

Event or Status Log: You can print it out, by printing a configuration page. It will be listed on there. To print a configuration page: Press GO and JOB CANCEL simultaneously after printer reaches ready state.

[syssolut]

I pushed the test engine button and it printed the page with black lines. I pushed the buttons for the Self test/configuration and it printed.

The stautus log has 10 entries. All have Code 5005 with page numbers ranging from 226690 to 226423.

Does that give you any information on this issue?

I tried to print from my computer and it is printing now.

Any ideas? Thanks

[prntrfxr]

you're going to think this is strange, but I bet you have a bad laser scanner. Sometimes the error lights wont display the correct error. These machines have a weakness in the laser scanner area.

[syssolut]

I just picked the printer up to turn it around and the top section (with trays 1 & 2) seperated from the bottom section (tray 3), so I placed the top section on the bottom section correctly and tried to print. Again it started up and sounds like it will print but no paper is picked up. So I ran the engine test and it failed, nothing printed.

Now what should I do?

[prntrfxr]

:eek: when you removed tray 3 and then put it back with the power on it will have a communication problem reading the trays. Dont move it around when the power is on. power it off if you're going to separate it from the optional tray.

[syssolut]

I did power it down before I moved it. This is the issue that has been going on with this printer. You can power it down and then power it back up and it may or may not print. I can power it down move it and when I power it up again it may or may not print. It is almost as if a sensor is acting up and not allowing it to feed paper.

Any ideas?

[redcow]

When it fails, what is the status of the front panel lights?
Get the secondary code......press GO and JOB cancel simultaneously, or at the same time, (what ever is easier), and look at the lights now. Report back with that info.

[syssolut]

When it fails, the ready, go and problem (amber) lights are on steady.

I have to power it down and then up again for anything to happen.

SO I powered it down, and then powered it back up and hit the two buttons for the Self test/Configuration, and it started up like it was going to print, went through the cycle for about 10-15 secs, no sound of paper even being tried to be picked up, then all three lights came on steady again. Nothing came out and of course no paper jam.

[redcow]

When the three lights are on steady do the secondary code.

I didn't mention anything about power cycling it.

[syssolut]

I tried. When the print failed, and all three lights where on simultaneously, I pushed on the two buttons the GO and the small button. But nothing happens. Nothing can be done until you recycle it. All three lights stay on until it is powered off then on again.

[prntrfxr]

I hate the error lights on these machines, they can be a pain to figure out.

IF you have all three lights solid on (none off or none blinking)its a fatal error. To see the secondary error, press and hold job cancel and go at the SAME time. If the 3 lights stay on, then its either:


General Fatal Error
-Remove all accesories (opt feeder, memory DIMM, network card). Turn on the printer. Does the problem go away? IF not, replace:
-formatter - problem remains, replace:
-engine controller -problem remains, replace:
-power supply

or

Formatter internal RAM/ROM Error
-formatter

IF one or more of the lights go out when you check for a secondary error, let us know, because that would be something else.

[syssolut]

when the three lights were solid, I pushed the two buttons and the "Go" button light goes out while the other two stay solid until you take your fingers off the button then all three stay solidly lit.

[cs_steve]

That is a laser scanner/scanner motor error ... this series is fairly notorious for laser scanner failure... you'll need to replace the scanner.

[syssolut]

Is this an expensive part? Do you know if Printer Techs carries these Laser Scanners? Is it a difficult piece to replace? I need to give a customer the news and a price.

[cs_steve]

Call for a quote 866-352-7108...

If you are comfortable with assembly/disassembly work, this is not a very difficult piece to install ... you must pull off the cover panels, and then remove a few screws and unplug a couple of wires to free the laser scanner...then the device just pops out, the new one goes in its place, you replug the wires, reattach the screws ... we can send basic instructions with a purchase.

[prntrfxr]

The hardest part is the top cover, it can be a bear to get off if its your first time. then its just connectors and 4 screws. Part number is RG5-5591. You can buy it on exchange, which means you return the old one to the vendor you bought it from when you're done and you get a lower price. I'm sure printertechs sells them. I sell them too. If you decide to get a tech to install it for you at least you know what it is, but you'll pay labor in addition to price of the part. Prices run $50 - $200 on internet. Lower prices for exchange & refurb. Higher prices for brand new. Then again, with a tech you get warranty and they should know what they're doing. Hope this helps you make a better decision

[notonthelabel]

My 2200d would start to make all the right noises except it wouldn't pick up the paper and print. The problem was the laser scanner engine which I fixed by opening the laser unit (6 screws and a light tug starting from the top - don't forget to disconnect all plugs and move wires out of the way), removing the engine PCB (4 screws), carefully pulling the white tab off the side of the PCB and pulling the top end of the motor with the mirror (use gloves keep mirrors clean). Then I lubricated the shaft of the motor with literally one drop of light synthetic oil, wipe away excess oil, if any.

Put it all back together and it worked brilliantly - and it saved me a ton of $$$!

Best of luck.