HP LJ All-in-one M3035MFP

[efrericks]

I am having a problem with a M3035MFP that does not see tray 3. I have tried another tray assy and when I first turned on the printer it pulled a page from tray 3 but the printer still did not see tray 3. Any ideas on what I can try next.

[redcow]

Oh man, That's what I was gonna say

[redcow]

"I have tried another tray assy and when I first turned on the printer it pulled a page from tray 3 but the printer still did not see tray 3"

Can you please micro explain that sentence.Not sure how paper is pulled from a tray it can't see.

[efrericks]

I agree. After I put the new Tray 3 assembly in place and turned on the printer a page was pulled from tray 3 while the printer was initializing. I know it was from tray 3 because I had marked the top page in the cassette.

[cs_steve]

-- You say that your printer "does not see Tray 3" ... If you print a Configuration page from the Information menu, is Tray 3 listed under "Installable Options" ...? If Tray 3 does not appear on the Configuration page, then there are only two possibilities: either something is physically wrong with your tray, or something physically wrong with the connector on the bottom of your printer.

-- To print from Tray 3 from the computer, you need to notify the driver in your Windows Control Panel that you have the additional Tray 3 installed ... go under Control Panel, open up the properties of your printer, go to the Advanced tab, and make sure that "Tray 3=INSTALLED".

[efrericks]

The tray does not show up in the configuration page. The connectors on the tray and on the printer look fine but there is where my problem must be.

[prntrfxr]

Sounds like this is your problem (see attachment, first sentence):