awallace
12-09-2008, 09:41 AM
This is an email I just received from one of our techs. Any ideas of what the problem / solution could be?
"I was called up to AJT202 twice tonight because the printers were not working properly. They would randomly refuse to print, lock up requiring power cycle, and flash “Data Received” without doing anything else. I tried plugging the laserjets into a different drop but that did not seem to fix the problem. Eventually I noticed that the 4100 seemed worse than the rest, so I turned it off and unplugged it. I haven’t had another call since then, but the class was starting to thin out at that point as well. Each time I went up there, there was a crowd of students around the printers. I tend to suspect that the “blitz” effect was at work here at least in part. For some reason the printers seem more susceptible problems with multiple simultaneous print jobs than they used to. Could this be related to direct IP printing? No enough RAM in the older printers to handle the heavier load? Anyone have any suggestions?"
"I was called up to AJT202 twice tonight because the printers were not working properly. They would randomly refuse to print, lock up requiring power cycle, and flash “Data Received” without doing anything else. I tried plugging the laserjets into a different drop but that did not seem to fix the problem. Eventually I noticed that the 4100 seemed worse than the rest, so I turned it off and unplugged it. I haven’t had another call since then, but the class was starting to thin out at that point as well. Each time I went up there, there was a crowd of students around the printers. I tend to suspect that the “blitz” effect was at work here at least in part. For some reason the printers seem more susceptible problems with multiple simultaneous print jobs than they used to. Could this be related to direct IP printing? No enough RAM in the older printers to handle the heavier load? Anyone have any suggestions?"