2300d 13.01.00 Paper Jam

[skooterz125]

I've replaced the maintenance kit for this 2300d, but it's still not picking up the paper. It's had two different pickup rollers in tray 2, but neither has been effective. Does anyone have any suggestions.

[cs_steve]

There is a thin plastic "locking lever" on each side of the paper tray, near the front ... a lot of times one or both of these levers break or get stuck in the down position... the lever's purpose is to hold the metal tray down when you're installing paper, but it's supposed to release when the tray is inserted back in the printer ... but it doesn't always do its job! make sure both levers are released (press on them to release)...

[prntrfxr]

Check that duplex pan is attached on its hinges correctly and locked in place.

You may also have the roller installed wrong. The pick up roller has a small tab on one end and large one on the other. The roller shaft has notch that's small on one end and large on the other. The white locking bushings should be locked in correctly. When installing the roller dont force to the right as you will knock the shaft out of position. Make sure that the roller shaft clip (usually white) is locked in position. Make sure the flag moves freely and is in correctly or you'll get an error.

[skooterz125]

I made sure the levers in the tray weren't locked and the right side of the roller was NOT completely locked into the gray piece (not sure what it's called). I think if the roller is completely interlocked it won't move, thus not picking up paper. Anyway, I think it fixed the problem.

Thanks.