8150 - Can't reset Toner Low message

[apfcclyde]

The toner cartridge was replaced with a new one from an unopened box - (OEM cartridge). The Toner Low message is still displaying. I went to Configuration Menu, New Toner Cartridge=NO & changed to YES, pressed Select, then Go but the message is still there. I looked in the Service Mode menus, but found nothing relating to Toner cartridge there. I've tried turning off/on printer.

Anyone know how to reset this message?

Thx in advance for any help.

Clyde

[Big Al]

You could try cold resetting the printer, but if it is networked
you will have to restore the IP address.

Sometimes these errors go away after printing a bunch of pages.

Shaking the new cartridge might help.

Big Al

[redcow]

Inside the toner cartridge is a "toner level detector". It is connected to the HVPS when the cartridge is installed. When the toner level drops below a predefined level, the "toner low" msg appears.

It's possible that the cartridge is bad, the HVPS is bad or maybe the contacts are dirty.
Clean the contacts.