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drthtater
06-10-2008, 07:50 AM
I have an HP4200 that goes offline randomly. Any idea what causes that?

prntrfxr
06-10-2008, 08:01 AM
are you talking about a printer that is not showing ready?
not responding from control panel?
or that the network is not seeing periodically?

drthtater
06-10-2008, 08:03 AM
It's going from ready status to "offline"

redcow
06-10-2008, 11:31 AM
Look at the event log. Or better yet, clear the event log. Use the printer. When it drops ready check the log. See if entries correspond to ready dropping.

Intermittent makes it difficult. I would start with the formatter, it's the easiest to replace.
Is it on a network or local?

prntrfxr
06-10-2008, 11:40 AM
i concur with redcow - formatter - firmware or both.

cs_steve
06-10-2008, 12:56 PM
You might also try Cold Resetting the formatter first...