Canon PIXMA MP830......PLEASE HELP!!!!!!!

[mrshinytooth]

Hello,
I am having a major problem with a brand new Canon PIXMA MP830. I have installed the ink cartridges perfectly, however when I connected the power, they didn't seem to do the alignment procedure ink jet printers typically seem to do.

Now, whenever I turn the printer on, the LCD screen portrays the image:

Error Message
6305

when both connected and unconnected from my laptop. I have installed the software which came with the printer, and the computer seems to recognize it perfectly (I'm using MAC OS X Tiger........if it makes a difference).

The printer is completely frozen on the error message screen, no matter which button I hit............The "feed switch" light is also on, however I paper is loaded in the top feeder.

If anyone could give me any adive on how to solve this problem I would GREATLY appreciate.

Thanks for your time,
LR:eek::eek:

[redcow]

If it's brand new, like you say, take it back. They should either hook it up to another computer to show you it works or exchange it.