Customer's CLJ 9500 making wavy lines

[dmorrison]

My customer is getting wavy lines when they print certain documents. I couldn't duplicate the problem with any of the built-in diagnostics. You can see an example of what they are getting by clicking the following link...

http://www.themorrisonclan.com/images/9500.JPG

The blue "DBE News" box is supposed to be solid blue. The wavy lines will continue onto blank pages as well. Any suggestions would be appreciated. Thanks!

[MichaelTech]

Looks to me like someone superimposed a flag in the background. Check document for watermark, and or editing.

[perplupet]

has your printer got latest firmware

[MichaelTech]

Well, has this problem been resolved?
If all internal pages print ok, then it is not the H/V assy.
Update this thread if you can.