stevenguard
12-14-2006, 07:31 AM
We have a 9500 printer with the optional stapler and stacker unit.
If we send a duplex print job with multiple copies it collates them correctly.
If we send the same job and ask for staples, the job is collated and stapled correctly but the duplex gets messed up. The first page always come out single sided and the rest duplex for each collation.
We have updated the printer firmware and drivers on our PC's but we cannot get rid of the problem.
HP say this should work, the pre sales tech say it should work, aftrer sales say it does not work. Obviously HP don't have a clue.
:confused:
Any help ?.
If we send a duplex print job with multiple copies it collates them correctly.
If we send the same job and ask for staples, the job is collated and stapled correctly but the duplex gets messed up. The first page always come out single sided and the rest duplex for each collation.
We have updated the printer firmware and drivers on our PC's but we cannot get rid of the problem.
HP say this should work, the pre sales tech say it should work, aftrer sales say it does not work. Obviously HP don't have a clue.
:confused:
Any help ?.