i need help, on hp officejet 7310

[idlzmed]

I am having the worst problems, I'm working on a OJ 7310 with an error message as follows:

Error
0x886a789e


Anybody have any idea what this means?

[redcow]

Found this in some HP forum

1. Follow the steps below to power cycle your all-in-one:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 1-3 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.

2. Perform a partial-full reset on the unit.
Press and hold # and 3 on the keypad and then plug the power cable of the All-in-One.

If the issue still persists
3. Peform NVM RAM reset on the unit :

Press and hold OK and Cancel while plugging in the power cord.

This should resolve the issue. If still persists, please contact HP Technical support for further assistance.

[idlzmed]

Sir. Senior

I followed the suitable steps, but they require of some time between each connection and reset, thank you ahead of time to help...

what this means?
If the issue still persists
3. Peform NVM RAM reset on the unit :

Press and hold OK and Cancel while plugging in the power cord.

I made it.

From, Mazatlán, sinaloa, Mexico.
Ok. Thank you.