Hi. There are two HP 4015N each in a different office doing a different task. One of them randomly comes up with a 49.4c27 error and says "Error to continue turn off and turn on again" So I decided to switch the printers to see if the other one would have the same issue. It did. Both printers were purchased at the same time, and the office with the issue is running a new software. The issue happens when running this new software. Becuase it doesn't happen every time, it is hard to say if other software is having the same issue, but we think it is only this one new software. Any idea what to do?
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