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Thread: Hp LaserJet 3800

  1. #1

    Default Hp LaserJet 3800

    Hi,
    On the Laser Jet 3800, whenever a colour document is printed it prints a line of magenta across the bottom of the colour. Also magenta forms a line across the top of white area's.

    I have cleaned all cartridges and rotated the belt and everything else, but the problem still persists.

    Does anyone know what might be causing this.

    Thanks.

    Scott.

  2. #2
    Join Date
    Jan 2005
    Location
    Elk Grove, California
    Posts
    1,103

    Default

    Have you run the cartridge test?

  3. #3

    Default

    Yeah i've run the cartridge test. i've run basically every test in the diagnostics.

  4. #4
    Join Date
    Jul 2004
    Location
    Simi, Ca.
    Posts
    725

    Default

    This is an inherant problem on these units. Are these HP toners?
    Check to see if toners are past expiration date. Yes, there is a shelf life, and you have to be wary of suppliers not providing the most recent products. Demand replacement for out of date, and/or damaged toners.
    The ETB may be pst its prime, and not cleaning properly.
    Have you a supplies page? This will tell you the state of all consumables.
    Replace the Magenta toner.

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