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View Full Version : Dell Photo 924 - Carriage Jam



BKL5220
03-18-2007, 11:06 AM
This is a well rated PC mag printer, an all-in-one. Get this message: "Clear the carriage jam and then press >(start button) to continue..."

Did that. Carriage shots out of its far right resting position and zips rapidly all the way to the left, slamming into the left end area and then zips back, slamming into the far right side and then sits there. Same troubleshooting message persistently shows.

What's a user to do? I searched and found nothing online as to what ails this machine. Can anyone provide any insight or help here?

I have unplugged, turned off this device and nothing changes.

Many thanks in advance for your assistance!

BKL5220
03-18-2007, 01:07 PM
After not finding anything on point, I contacted Dell tech support, online. Found out that I had 106 days left on my 1 year warranty, which included a free replacement. After explaining things, the tech consulted with his super and then told me was a replacement a problem? Of course not! So Dell is shipping me a replacement and I use the box that it comes in to ship the defective printer back!