saw4580
12-13-2006, 07:03 PM
I have a color LaserJet 8500DN that persistently gives a very generic paper input jam every 5 or 6 pages. I have checked the paper path and it is clear. I performed several paper path tests via the service menu and sometimes they run without problems and other times the paper will stop. I then go to the Sensor Test and find that PS17 is open. I clear the paper from right in front of the registration area and PS17 closes. This happens from trays 2, 3, and 4. Is PS17 part of the paper pick-up unit?
I'm not sure how to narrow the problem down between the pick-up assembly or the registration assembly.
Any help would be much appreciated.
I'm not sure how to narrow the problem down between the pick-up assembly or the registration assembly.
Any help would be much appreciated.